Policies

COVID-19 UPDATE: We are working hard to get orders out as quickly as possible. We are slightly behind on messages but promise to get back to you! We are taking extra precautions to ensure our products are safe/clean. Domestic orders may be delayed up to a week and International orders may be up to 4-6weeks delayed due to the impacts of COVID-19. At the moment, we are only accepting International orders from the UK, Australia + Canada. We appreciate your patience + understanding as we navigate this difficult time!

ORDERING

At the moment we are woking on our site and items are only available for purchase via our Etsy shop, click here to head over!
*CHANGES + CANCELATIONS MUST BE MADE WITHIN 36 HRS OF PURCHASE*
Payments are securely processed through Shopify or Etsy. Desert Dyes will never receive your credit card information. Sometimes we gather information from you so that we can do business with you, we will never share this information. 

SHIPPING + DELIVERY

Every item it made to order here at Desert Dyes! All orders are hand crafted, shipping within 2-3 weeks of purchasing and are shipped via USPS. I am not responsible for packages once tracking shows "delivered".

RETURNS + EXCHANGES

We gladly accept returns/exchanges! ​I want you to be stoked with your Desert Dyes piece and have something you will wear a ton and love forever!
Buyers are responsible for return shipping costs. 
  RETURN/EXCHANGE INSTRUCTIONS:
Message us within 14 days of delivery, mail back within 30 days.
Please message us via Etsy to return your item.
 ITEMS THAT CANNOT BE RETURNED:
Intimate items (for health/hygiene reasons)
Multicolored customized pieces
 Sale items

INTERNATIONAL ORDERS

*INTERNATIONAL SHIPPING TIMES ARE DELAYED DUE TO COVID*
I am not responsible for lost or damaged international orders sent without priority mail.
Processing time is added to shipping time
International shipping takes 1-4 weeks
All items will be mailed with USPS
Buyers are responsible for any customs and import taxes that may apply.
I'm not responsible for delays due to customs.