Free shipping on all US bound orders!

Policies

COVID-19 UPDATE: We are working hard to get orders out as quickly as possible. I am slightly behind on messages but promise to get back to you! We are taking extra precautions to ensure our products are safe/clean. Domestic orders may be delayed up to a week and International orders may be up to 4-6weeks delayed due to the impacts of COVID-19. At the moment, we are only accepting International orders from the UK, Ireland, Australia + Canada.

We appreciate your patience + understanding as we navigate this difficult time!

ORDERING

*CHANGES + CANCELATIONS MUST BE MADE WITHIN 12 HRS OF PURCHASE*
Payments are securely processed through Shopify or Etsy. Desert Dyes will never receive your credit card information. 

SHIPPING + DELIVERY

Every item it made to order here at Desert Dyes! All orders are hand crafted, shipping within 1-2 weeks of purchasing and are shipped via USPS. I am not responsible for packages once tracking shows "in-transit".

EXCHANGES + RETURNS

We want you to have something you will wear a ton and that will make you feel like the queen that you are, for this reason we gladly accept exchanges or returns. 

To Exchange or Return: 

Message me via Etsy within 7 days of delivery to start the return/exchange process. Instructions will be provided then. Once I have received your exchange it takes me about one week to make your new piece(s). Please note that you are responsible for exchange/return shipping costs. You will be charged a $9 exchange shipping fee to start your exchange process.

Items that cannot be exchanged/returned are: Cheeky shorts + intimates (hygiene reasons) and sale items.

INTERNATIONAL ORDERS

*INTERNATIONAL SHIPPING TIMES ARE DELAYED DUE TO COVID*
I am not responsible for lost or damaged international orders sent without priority mail.
Processing time is added to shipping time
International shipping takes 1-4 weeks
All items will be mailed with USPS
Buyers are responsible for any customs and import taxes that may apply.
I'm not responsible for delays due to customs.
    

SITE TERMS OF SERVICE