Processing time: 3-5 business days ūüĆąūüíĖ 25% Off + Free US Shipping | Use Code: GEMINI25 until 6/15

Policies

Returns & Exchanges

 We have a no returns and no exchanges policy as each item is carefully handmade to order. Please check our size charts before ordering to insure you order the correct size. If there is an issue with your order please reach out to us via email at info@desertdyes.com within 7 days of delivery.
 

Shipping & Delivery

All items are handmade to order. Orders are processed within 3 to 5 business days, excluding weekends & holidays. Please check the description of the item you are ordering for possible extended processing times.

Order confirmation will be sent via email once your order is placed. Once your order is ready to ship, tracking information will be sent via email.  

US Bound Orders: 

Free shipping on all domestic orders. Shipping times: First Class Mail 2-5 business days | Priority Mail 1-4 business days | Priority Mail Express 1-2 business days (times exclude weekend & holidays). 

International Orders: 
Shipping prices will be calculated at checkout. Shipping times vary based on desitination but typically take 1-3 weeks. Buyers are responsible for any customs and import taxes that may apply. Desert Dyes is not responsible for delays due to customs. UK/EU buyers have 14 business days to notify for return/refund.
Rush Orders:
Rush orders are available. Please message us before placing your order to insure we can accomodate your time frame.

How to Track Your Order

All orders updates will be sent to the email entered at checkout.

Tracking numbers will be sent once your order has been made and is ready to ship. Please allow 24 hours for the tracking information to become available. Feel free to send us an email or use our chatbot for immediate assistance with tracking your order.

Delays, Damages & Issues

Occasionally we will have to remake an item if an issue or blemish is noticed. There is a potential 3 day delay while we remake your item. We will reach out with any substantial delays beyond this & keep you update you as best as we can!
Upon delivery, please carefully inspect & wash your order. Contact us within 7 days if your item is damaged/defective or if you received an incorrect order so we can assess and correct any issue with your order. Once your order had been dropped off with the mail carrier, Desert Dyes is not responsible for lost, stolen, damaged or delayed orders. 
All Desert Dyes creations are handmade, unique & one of a kind. Like a fingerprint no two tie-dyes will ever have the same exact same design. Due to the hand dying process there can be occasional print and color variation.
As a small boutique dye studio we appreciate your patience & kindness regarding any issues.